Xbox Live and the PlayStation Network have become the lifeblood of video games, enabling millions of players around the world to connect and play together. Because of that, it's a big deal whenever one of the services go offline.
On Sunday, March 15, 2020, Xbox Live went offline for countless players across the world, right in the midst of the Coronavirus crisis. Many players started reporting the outage to Microsoft.
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For anyone looking for info, here's everything we know about why Xbox Live went down and when it will be back up again.
Xbox Live went down around 5:10 PM ET, and that's around the time many users started reporting issues. At the moment, the reason the service went offline isn't clear, although there's likely one main culprit; the level of traffic.
With the Coronavirus causing problems worldwide many countries, organizations, and citizens are quarantining inside. At the time Xbox Live went down both Italy and Spain were in total lockdown. This, no doubt, has led to a massive influx of Xbox Live users flooding the system, which could have simply overloaded it. The status page for Xbox Live Support was also down for a time, although it's gone back up since. Microsoft will likely announce an official reason for the service going down later on.
Whenever Xbox Live goes down it's hard to give an exact timeline for when the service is going to go back up. Around 5:35 ET Xbox Support announced that services were restored and players should be able to access everything normally.
Of course, with so many players still using Xbox Live it's possible that it could go down again, or still see continuing issues. In the case that happens, players can head to support.xbox.com where they can check the status of core services, social and gaming, purchase and content usage, and more. If players are still having issues, they can try restarting their Xbox and signing back into Xbox Live. As more and more people around the world quarantine, both Xbox Live and PlayStation Network are bound to see spikes in traffic.
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